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Country Manager - DRC

Publiée le 12.07.2021


Site Internet :
Secteur d´activité :
Informatique, SSII, Internet
Ingénierie, études développement
Banque, assurance, finances
Services autres
Offres d´emploi : Voir toutes nos annonces
Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and... lire la suite

Détails de l'annonce

Poste proposé : Country Manager - DRC

Common Purpose, Uncommon Opportunity. 

Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 65,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and cheques. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Purpose:

Manage all aspects of the relationship between Visa and a portfolio of assigned Fintech Clients with a focus on business growth and client satisfaction.

Lead the setting, direction and implementation of business strategies, objectives and plans with assigned organizations to achieve business targets through growing the existing business and through identifying new business opportunities including the introduction and implementation of new products and services. 


Staff:               Nil

Countries:       Western & Central Africa, predominantly Democratic Republic of Congo.

Business Results: Accountable for achieving business targets through growing designated business revenues PV/MV/CIF, and developing new business opportunities and new revenue streamlines (i.e. Value Added Services). Monitor business results of the individual Clients and anticipate challenges and take proactive measures to accomplish all targets.

 Principal Accountabilities:

Business Development and Relationship Management

  • Establish, develop, and manage the relationship between Visa and designated Clients’, industry representatives in-country such as Central Banks, Governments, Bankers Association and Media
  • Establish, develop, and manage relationships in-country with Vendors, Processors and Domestic Switches
  • Manages Revenue for designated Clients and countries if relevant
  • Identify new business development opportunities and take accountability for and manage the project evaluation of these.  Focus on achieving business targets through growing existing business and developing new business opportunities.  Monitor business results of designated clients and anticipate challenges and take proactive measures to accomplish targets 
  • Ensure effective communication of progress to targets both within Visa and with Clients
  • Develop, maintain, and cultivate close relationships with decision-makers and senior management of designated clients, partner companies, Central banks, and national banking associations.  Understand their business strategies, priorities, needs and business processes, present to them strategic ideas and share Visa’s views on industry developments and dynamics and advise them how Visa products can impact their results
  • Represent Visa to the Clients by providing a point of contact to them, with permanent high-quality support on the Visa organization, products, systems and policies.
  • Client consulting relating to operations, IT, marketing, and compliance
  • Monitor and analyze competition & market trends
  • Attend to member queries and issues, and provide timely and efficient solution
  • Ensure Members compliance to service levels, integrity of service records and efficient resolution of complaints
  • Provide periodical reports as agreed with the Central Africa Business development lead and the Head the Western & Central Africa cluster
  • Assist the Central Africa Business development lead and the Head the Western & Central Africa cluster in providing reports to Management
  • Regular market sales visits


  • Ensure all Visa departments are fully informed of actions that may affect them, support their objectives and business plans, and seek to resolve conflicts which might occur. 
  • Actively contribute to the development of the team through sharing of information, coaching and support
  • Establish, maintain, and develop good relationships with colleagues, and staff in other regions to ensure that global initiatives and best practice throughout Visa are effectively introduced across the company
  • Complete ad hoc project/research work and other initiatives as directed by management

Strategic Nature, Management Accountability, & Scope

  • Supports the development of the business Strategy.  Ensures the implementation of annual functional sales goals and plans, primarily focused on execution
  • Responsible for relationship management and business development with designation Clients and sectors without direct reports.  May lead cross functional teams or projects.
  • Directly supports the Head the Western & Central Africa cluster on the business development of the market

Decision Making & Complexity

  • Has impact on Western & Central Africa revenue (mainly DRC) and organization reputation through management of Client relationships
  • Decisions are guided by Visa policies, procedures, and business plans.
  • Interprets business issues and recommends best practice
  • Works independently with guidance in only the more complex situations.  Solves complex problems taking a broad perspective to identify innovative solutions

Financial & Organizational Scope

  • Operational sales team member & individual contributor.  Not responsible for directly managing a budget or cost center
  • Manages assigned Clients & Countries (If relevant)
  • Generates new business and maintains existing Client relationships for mid to large accounts
  • The role holder is accountable for their Western & Central African (Mainly DRC) Clients Annual Payment, Revenue and Merchant Volume Targets, as well as Client Engagements.

Reporting Relationships & Interactions

  • Based in the Kinshasa (DRC), this role reports to the Head the Western & Central Africa cluster
  • This position will involve frequent interaction with key Visa stakeholders, including the financial institutions, processors, the Central Bank, acquirers, merchants, etc.
  • This individual is expected to interact effectively with all levels of Visa management and staff
  • Strong collaboration skills and teamwork with the SSA hub office for Marketing, Products, Acceptance, and other functional work.
  • Strong interpersonal skills will be required to address on-going needs of a complex, matrix reporting structure, and multinational organization
  • Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team


Execute against the strategic plan for the Clients. Gain alignment with all other functions to ensure that delivery against the plan is aligned across all functions.


As with all positions within Visa CEMEA the jobholder is responsible for the security of the Visa CEMEA environment and the physical security of all Visa property, documentation, and Client information. 

Health and Safety

Give full support to the Company’s health and safety policy and ensure that the policy is effectively implemented, and all relevant health and safety legislation is complied with within their area of responsibility and within budgeted resources. 

Profil recherché pour le poste : Country Manager - DRC


  • Possesses specialized depth and/or breadth of expertise in business development, primarily focused on execution
  • Bachelor’s or Master’s in business / Finance / IT or related field, with typically at least
  • Minimum of 8 to 10 years’ professional experience in the retail banking / financial services / payments sector including Mobile Financial Services
  • Experience in the Western & Central Africa region (Especially DRC) will be appreciated


  • Advanced knowledge and demonstrated mastery of core BD skills & competencies via practical experience of a difficult nature
  • Proven Relationship Management skills
  • Proven Sales, Negotiation & Influencing skills
  • Time management, multitasking skills
  • Fluent business French & English both written & spoken
  • Strong Microsoft Office skills (Word, PowerPoint, Excel)
  • Creation & delivery of professional briefs and presentations


  • Business / commercial acumen
  • Analytical skills, strong problem solver, creative trouble shooter
  • Experience working in cross functional team, matrix experience preferred

Previous experience in a multinational financial company preferred, with a strong compliance culture, a Knowledge of Visa, other payment systems, card products, and a good understanding of the Mobile Financial Services

  • Excellent communication skills
  • Excellent interpersonal skills
  • Self-directed & motivated
    • Team player, can-do attitude
    • Proven project management & strategic planning skills.
    • Interpersonally credible, influential in its dealings and sensitive to a multi cultural environment.
    • Excellent analytical skills
    • Ability to negotiate business agreements.
Critères de l'annonce pour le poste : Country Manager - DRC
Métier :
Gestion, comptabilité, finance
Management, direction générale
Secteur d´activité :
Banque, assurance, finances
Informatique, SSII, Internet
Ingénierie, études développement
Type de contrat :
Région :
Boende - Bukavu - Bunia - Buta - Gbadolite - Gemena - Goma - Inongo - Isiro - Kabinda - Kalemie - Kamina - Kananga - Kenge - Kikwit - Kindu - Kinshasa - Kisangani - Kolwezi - Lisala - Lodja - Lubumbashi - Luebo - Matadi - Mbandaka - Mbuji-Mayi
Niveau d'expérience :
Expérience entre 5 ans et 10 ans
Niveau d'études :
Nombre de poste(s) : 1

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